Return & Refund Policy

All sales of software are final, whether you purchase the software in downloadable version, or on CD. Therefore, before placing an order, please try our product samples from free embroidery designs archive. They represent the quality of other embroidery designs we offer.

Please read product descriptions carefully, and pay special attention to the size of designs. It's your sole responsibility to verify that the size of designs you buy is suitable for your embroidery machine. We do our best to provide accurate information regarding designs sizes. In case that there was an error on our side regarding design sizes or format, which prevented you from using your designs after purchase, please apply for a refund or store credit via this contact form, and be sure to provide all relevant order details, such as order #, your full name, email, phone # etc.

In the event that you receive a defective CD (which was damaged during CD creation process or during delivery), we will replace a defective CD with similar one.

It is possible to cancel a software order ONLY in case the item wasn't sent to you yet. If you purchase a downloadable item, it's provided to you instantly, and therefore isn't eligible for cancellation.